When you create an account with jilione, we collect personal information that is necessary to verify your identity, process transactions, and provide you with a safe and personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and a username of your choice. For financial transactions conducted in Philippine Peso (PHP), we may also collect billing details associated with your chosen local payment method, such as your GCash-registered mobile number or your e-wallet account identifier — though we never store full card numbers or banking credentials on our servers. We also collect device and browser data automatically when you access jilione.pro, including your IP address, device type, operating system version, browser type and version, screen resolution, and the pages you visit and the duration of each session. Usage data such as bet history, game activity, session timestamps, and navigation patterns within the platform is recorded to help us improve performance, detect fraud, and personalise your experience. All data collection is limited to what is strictly necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
jilione uses the personal information we collect for a clearly defined set of purposes, and we do not process your data in any way that goes beyond what is described here. The primary purpose is to operate and maintain your account — including processing deposits and withdrawals in PHP, settling bets, and keeping you informed of account activity through notifications. We use your data to verify your age and identity in line with Philippine regulatory requirements, to detect and prevent fraudulent activity, and to comply with applicable anti-money laundering (AML) obligations. Your usage and activity data helps us improve the platform by identifying performance issues, optimising game loading times on mobile devices, and personalising content recommendations such as sports events or slot online games that match your interests. We may use your email address or mobile number to send you important account-related communications, including security alerts, transaction confirmations, and updates to this policy or our Terms and Conditions — we will not send you unsolicited marketing messages without your prior consent. Aggregated, anonymised data may be used for internal analytics and business reporting, but this data cannot be used to identify you personally.
jilione uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience when you return to jilione.pro. Cookies are small text files stored on your device by your browser, and they allow us to remember your session, maintain your login state, and preserve your preferences between visits. We use strictly necessary cookies that are essential for the platform to operate — for example, session cookies that keep you logged in while you navigate between game categories. In addition to session cookies, we use functional cookies to store your language and display preferences, and analytics cookies to understand how users move through the platform so that we can identify and fix usability issues. We do not use third-party advertising cookies or behavioural tracking pixels for marketing retargeting purposes. You can manage or delete cookies through your browser settings at any time; however, disabling strictly necessary cookies may prevent some parts of the jilione platform from working correctly, particularly the login and account management functions.
4. Data Storage & Security
Your personal data is stored on secure servers with access restricted to authorised personnel who need it to perform their job functions. jilione implements a range of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction — including encryption of data in transit using TLS (Transport Layer Security), hashed storage of passwords, and regular security audits of our systems. We retain your personal data for as long as your account remains active or as long as is necessary to fulfil the purposes described in this policy, including our legal and regulatory retention obligations under Philippine law. If you close your account, we will retain certain records for the period required by applicable financial regulations before securely deleting or anonymising them. You are responsible for keeping your login credentials confidential, and jilione strongly recommends using a unique, strong password for your account and not sharing your credentials with any third party. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, jilione will notify affected users and the relevant Philippine regulatory authority as required by law and without undue delay.
5. Sharing with Third Parties
jilione does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform — such as payment processors that handle PHP transactions, game content providers, and cloud infrastructure partners — but only to the extent necessary for them to perform their contracted services on our behalf. All third-party service providers are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond the specific service they are providing to jilione. We may disclose your personal information to law enforcement agencies, regulatory bodies, or other authorised government authorities in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of jilione, its users, or the public. If jilione is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, and you will be notified of any such change and given the opportunity to exercise your rights in relation to your data. Beyond the circumstances described above, your personal information will not be disclosed to any external party without your explicit consent.
As a user of jilione based in the Philippines, you have a number of rights regarding your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to be informed about how your personal data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a request through our support team — we will respond to verified access requests within a reasonable timeframe. You also have the right to request correction of any inaccurate or outdated personal information held in your account, and we encourage you to keep your profile details up to date directly through the account settings page. If you wish to request deletion of your personal data, you may do so by contacting support; note that certain data may need to be retained for regulatory or legal reasons even after your account is closed. You have the right to object to or withdraw consent for certain types of data processing, including the receipt of non-essential communications, and to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated. All rights requests will be handled with care, and jilione will acknowledge your request and communicate clearly about what action can be taken.
jilione strictly prohibits the use of its platform by individuals under 18 years of age, and we do not knowingly collect personal data from minors. Our registration process includes an age declaration step, and we reserve the right to request documentary proof of age at any time when there is reason to believe that an account holder may be under the legal age. If we discover or are notified that personal data belonging to a minor has been collected — whether through a misrepresentation during registration or any other means — we will immediately suspend the relevant account, delete the data as promptly as possible, and deal with any associated funds in accordance with applicable legal requirements. Parents and guardians who believe that a minor in their care has created an account on jilione are encouraged to contact our support team immediately so that appropriate action can be taken without delay. jilione also supports the use of parental control software on shared devices as an additional layer of protection, since we cannot guarantee that the platform is inaccessible on devices not owned or exclusively used by the registered adult account holder. The protection of young people is a responsibility we take seriously, and it forms a central part of our broader Responsible Gaming commitment.
jilione may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, regulatory requirements, or the way we handle data. When we make material changes to this policy, we will notify registered users via an in-platform notification or by sending a message to the email address associated with your account, and the updated policy will be published on this page with a revised effective date shown at the top. We encourage you to review this page periodically so that you are always aware of how your personal information is being handled. Continued use of jilione after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with any changes, you should stop using the platform and may request closure of your account by contacting our support team. Minor clarifications or corrections that do not materially affect the scope of data collection or processing may be made without prior notice, but the effective date on the page will always reflect the most recent revision.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilione handles your personal data, we encourage you to reach out to our support team through the Help section of the platform. You can also find answers to common privacy-related questions by visiting our FAQ page. When submitting a data rights request — such as a request to access, correct, or delete your personal information — please log in to your account and provide sufficient details to allow us to verify your identity before we process your request, as this step is necessary to protect your data from unauthorised access. Our support team aims to acknowledge all privacy-related enquiries within a reasonable timeframe and to provide a substantive response as quickly as possible. If you are not satisfied with our handling of your request, you have the right to escalate your concern to the National Privacy Commission of the Philippines (NPC), which is the relevant supervisory authority for data privacy matters in the country. We are committed to resolving privacy concerns fairly and transparently, and we treat every enquiry with the seriousness it deserves.